Furniture Collection Survey

The booking experience:

Where did you hear about our furniture collection service?
St Giles websiteGoogle searchSocial mediaLeaflet in a St Giles ShopPersonal recommendationOther
if other, please state how below:

How easy was it to book your furniture collection?
EasyDifficult
Any additional comments to support your answer?

How was the service you received from the telephone booking team?
ExcellentGoodAdequatePoor
Any additional comments to support your answer?

Were the telephone booking team able to accept all the items you wanted us to collect?
YesNo
Any additional comments to support your answer?

Did the telephone booking team ask you about Gift Aid?
YesNo

Did the telephone booking team thank you for your booking?
YesNo

Do you have any other comments on our furniture collection booking service?

The collection experience:

Did the collection team arrive at the time arranged?
YesNo

How was the service you received from the collection team?
ExcellentGoodAdequatePoor
Any additional comments to support your answer?

Were the collection team able to take all the items you wanted?
Yes all of themThey declined some on quality groundsThey declined some on fire safety groundsThey didn't take any of the items I booked
Any additional comments to support your answer?

Did the collection team thank you for your donation?
YesNo

Did the collection team talk to you about Gift Aid?
YesNo

Would you use our furniture collection service again?
YesNo
If you answered no, please would you tell us why?

We are always trying to improve the service and experience for those using our furniture collection service, do you have any other comments or observations that you would like to share with us?

Thank you for the time you’ve take to provide this feedback. We really do value it!
If you are happy for us to share your comments, for example to help promote our furniture collection service in the future, or would like us to get in touch with you to discuss your comments further please provide your name, email address and or a telephone number.

Your Name

Your Email

Your Phone Number

Happy to share my commentsPlease contact me

Data Protection: By completing this form you are giving consent for St Giles Hospice to use your data for administrative purposes related to this survey. We value the support we receive from our local community and take the protection of your data very seriously. We will never pass your information to anyone outside the St Giles Hospice Group who isn’t directly working on our behalf, and we will keep your details safe and secure.