Thank you for your ongoing support and patience. We are really looking forward to welcoming you back to our shops again.

The phased re-opening of our shops in accordance with the latest Government guidance, is continuing. Following the completion of phase one and two, our third phase will begin from Tuesday 4th August.

Due to COVID-19 restrictions, we’ve worked hard to create a safe shopping environment in all of our re-opened shops, making the shopping experience slightly different to normal. Please help us to help you during this unprecedented time and follow the safety measures we’ve put in place.

Thank you so much for your ongoing support and understanding, and for your patience over the past few weeks. We’ve never needed you more than we need you today, so we look forward to welcoming you back through our doors.

Re-opening schedule

To ensure the safety of our staff and customers, we are undertaking a phased re-opening of our shops.

We will only be able to re-open our shops once we are completely satisfied that we are able to properly protect our shoppers, donors, volunteers and staff. Some of our shops have limited space, and we are working to ensure social distancing can be maintained. Updates will be posted on social media as well as here as we have them.

Opening hours will change across all shops listed below to 10am-4pm Monday to Saturday.

Our current re-opening schedule is as follows and is subject to change:

Phase 3 – shops to re-open

Tuesday 4th August

  • Walsall*

Wednesday 5th August

  • Aldridge

Phase 1 – shops re-opened in June

Mere Green Superstore (excluding Bridal Boutique) | Ashby-de-la-Zouch (Bath Street, not book shop) | Wylde Green (406 Birmingham Road) | Burntwood | Bloxwich | Boldmere (44 Boldmere Road) | Cannock Town Centre | Burton Superstore | Bilston | Tamworth Superstore |  Brownhills.

Phase 2 – shops re-opened in July

Swadlincote | Mere Green Bookshop* | Lichfield (Tamworth Street)* | Burton Bookshop | Walmley | Lichfield Bookshop* | Darlaston

 

*This shop is not able to accept donations due to limited storage space. We apologise for any inconvenience caused.

To see the detailed location of each shop, please visit our store locator.

Don’t forget your face covering

From 24th July face coverings in our shops will be mandatory*.

Thank you for supporting this requirement.

*Some medical exemptions apply. Please see www.gov.uk for more information.

Shopping with us

As with all shops, it will be a slightly different shopping experience when we are able to re-open. The following steps have been taken for the safety of all shoppers, donors, staff and volunteers. We very much appreciate your support and understanding as we make things as safe as possible for everyone.

Social distancing

We’ve installed signage and screens at our counters. There will also be a limited number of people allowed into our shops at the same time, to allow us to maintain the social distancing rules. We will also be encouraging payment by card.

Intensive Cleaning

Hand sanitiser stations will be located at entrance/exit points for customers to utilise and intensive cleaning programmes will be in place at all our shops.

Availability of stock

We are working to ensure we have fully stocked shops so that you have an enjoyable shopping experience, as you would have done prior to our shop closures. We ask that you avoid touching/handling stock you don’t intend to buy.

Fitting rooms closed

Fitting rooms will be closed but please be assured that a full refund policy will be in place for any items you wish to return. Returned items will then be quarantined for a further 72 hours.

Donating to us

Your donations are incredibly welcome and we are so grateful to you for hanging on to them during lockdown. Your donations of quality items mean that our support for local patients and their families – when they need it most – can continue. However, as we try to maintain the quarantine guidelines, we ask that you please follow the steps listed below. Thank you.

Call ahead

We ask that you call ahead to your local shop or our distribution centre before making a special visit to drop off donations. Storage space is limited, so we may have to sadly decline donations so that we can maintain the quarantine guidelines and the health and safety of our staff and volunteers.

Contactless donation stations

Both in our shops and distribution centre we will have a contactless donation station where there will be instructions as to how to pass them over to us. There is more information about the type of items we can and can’t accept here.

Please make sure your donation is in a bag or box – unfortunately we will be unable to return the bag or box.

If you are a St Giles retail Gift Aider, to help us identify your donations, we would be really grateful if you could write your name, donor ID and postcode onto paper or labels and attach this to both the inside and outside of each bag or box.

Double check before you donate

We anticipate being very busy initially, and so we will need to accept donations in a very controlled manner. One thing you can do before donating is take a look at our checklists below to ensure we can receive your quality saleable items. This will help us save time and cut down on waste, meaning more time and money can go towards supporting patients and their families.

Unfortunately, we continue to be unable to receive donations of furniture, white goods and large electrical items to our shops – though we can collect furniture via our limited collection service. See further details below.

Clothing

  • Are the garments clean?
  • Are they saleable?
  • Are they in good condition?
  • Are washing instructions included?

Small electrical items

  • Does it work?
  • Is it clean and complete?
  • Is it safe?
  • Are the instructions included?

Toys & games

  • Is it intact?
  • Is it complete?
  • Is it safe to play with?
  • Does it have a CE mark?

In line with Government guidelines, all donations will be stored for 72 hours before being processed and put on sale in our shops. Our staff and volunteers who will be processing donations will be following strict guidelines of washing hands regularly and/or wearing gloves whilst sorting stock, where necessary.

Distribution Centre, Shenstone

Our distribution centre will be open from Monday 22nd June, 10am-4pm Monday-Friday. Like our shops, we ask that you please call ahead before making your trip to drop off donations. A contactless donation station will be in place and donations will be stored for 72 before being processed. Please follow the donation guidelines listed above.

Volunteering in our shops

We rely heavily on volunteers to run our shops and look forward to welcoming our workforce back into our shops.

Existing volunteers

The return of our volunteers will be phased and limited in order to maintain social distancing guidelines. All shop managers will be in contact with volunteers in line with the phased shop re-opening programme.

Interested in volunteering for us?

We are currently recruiting new volunteers. Please check our website here and social media channels for more information.

How our other services are affected

Furniture collection and delivery service

This service will be in operation initially at a reduced capacity in line with Government guidelines. Booking lines will be open Monday-Saturday. Bookings can be made by calling 01543 483687.

From Monday 6th July, our furniture collection and delivery booking lines will be open during the following hours:

Monday 9am – 4.30pm

Tuesday 9am – 4.30pm

Wednesday 9am – 3.30pm

Thursday 9am – 4.30pm

Friday 9am – 4.30pm

Saturday 9am – 3.30pm

 

To maintain social distancing we have implemented the following measures:

  • Our drivers will call ahead to give you an expected time of arrival. They will explain the process and ask that you keep a 2m distance while they carry out their task.
  • They will ask if you or anyone in your household is showing symptoms of COVID-19. If yes, your collection or delivery will be postponed for a minimum of 14 days.
  • Contactless collection or delivery will be made from or to downstairs areas only.
  • All drivers will be wearing the correct PPE including face masks and gloves, and will be using hand sanitiser and anti-bacterial wipes.
  • To ensure the safety of our customers and teams, we are currently unable to offer a furniture assembly service.

eBay

From 17th June, we will be working hard to dispatch all orders placed through our eBay shop during the lockdown period. Thank you for your patience.

Bridal Boutique

Our Bridal Boutique will remain closed until further notice.

We look forward to welcoming you back to our shops.

With the loss of income from our shops during the coronavirus pandemic, our funding has been heavily impacted and we’ve never needed your support more than we do now.

For more ways to support us during this period of uncertainty, please visit our Katie’s Appeal page.

Your support matters. Thank you.