You/your: Lottery player
We/our/us: St Giles Hospice Lottery
Our website: www.stgileshospice.com
Regular weekly play: A lottery number/play with a continual or renewable payment
Single/one-off ticket: A one-off ticket purchase for a particular draw
Lottery Manager: Covered under the responsibilities of the St Giles Hospice Individual Giving Manager
St Giles Hospice (Promotions) Limited, trading as St Giles Hospice Lottery, is a wholly owned subsidiary of St Giles Hospice. St Giles Hospice Lottery operates society lotteries on behalf of St Giles Hospice and is licenced by the Gambling Commission under account number 4914 and is regulated under the Gambling Act 2005.
All profits from our lotteries go to St Giles Hospice (Registered Charity 509014) to fund the care of patients and their families, living with a terminal illness.
This document sets out the Terms & Conditions (T&Cs) for our lotteries.
Throughout the year we operate a number of lotteries and raffles including:
- A weekly lottery draw
- Summer and Christmas raffles
- Occasional ad hoc other lotteries / raffles / free prize draws
Our lotteries and raffles are open to individuals who are aged 18 years or over and reside in Great Britain (this excludes the Channel Islands, the Isle of Man and Northern Ireland).
To take part in one of our lotteries/raffles, you must agree to the T&Cs for the relevant game. We may amend these from time to time. We do not notify players individually of all changes, but an up-to-date copy of our T&Cs will be available on our website at least 14 days before any changes take effect. Any major changes to our T&Cs will be communicated to the Gambling Commission and players with 28 days’ notice.
Abbreviated T&Cs will be provided to all players at the time of joining the lottery or on the purchase of one-off single lottery tickets and raffle tickets.
A printed copy or large print version of the of our T&Cs is available by calling the lottery office on 01543 434020.
PDF version Full T&C – updated May 2022
3. Weekly Lottery Draw
3.1 Draw date
Our weekly lottery draw normally takes place on a Friday. We reserve the right, due to holidays and unforeseen circumstances, to change the draw date without notice.
In the event that a draw is delayed it will take place as soon as practically possible and before the next scheduled weekly draw takes place. Only players who had credit in time for the original draw date will be entered into the draw. If multiple draws are delayed due to events outside our control, draws will be run in order as soon as it is practically possible to do so.
Occasionally a draw may take place early (for example where Friday is a bank holiday). In these circumstances we will ensure that any payments made by the normal weekly draw deadline have been processed before the draw takes place.
3.2 Cost of entry
Each entry costs £1 per weekly draw and must be paid in advance. Only lottery numbers that have been paid for can be entered in the draw. Any payments received after 5pm on a Wednesday are not guaranteed to be entered into that week’s draw. If regular lottery players miss a payment their lottery number will not be entered in the lottery draw for the period missed. We accept no liability for missed draws due to late payment.
3.3 How to play
- Visit or phone the Lottery Office on 01543 434020
- Speak to one of our Hospice Fundraising Representatives
- Complete the form on a lottery leaflet, available at hospice receptions, hospice shops and other selected outlets (regular weekly play only)
- Via your employer’s payroll department if they are signed up to ‘Play as you earn’ (regular weekly play only)
For regular plays, once we have received and processed your lottery application, you will receive a confirmation letter confirming your unique lottery number and payment information and enclosing your Promise Card.
For one-off plays you will receive a lottery ticket at the point of sale. For online purchases of one-off plays, your ticket will be sent by email before the draw takes place.
3.4 Player types
- Individual – any winnings will be made payable to the named person.
- Gift – lottery vouchers are available as a gift (from £10). Further information is available from the Lottery Office or on our website. Both the person buying the gift and the recipient must satisfy our lottery T&Cs. A gift recipient may choose to donate the value of the gift to the hospice if they do not want to participate in the lottery.
- Syndicates – a group of individuals can choose to play the lottery as part of a syndicate but we will require the number to be registered with us under the name of one nominated syndicate player. It is advisable for individuals within a syndicate group to take professional advice on syndicate membership and make a formal syndicate agreement in writing before buying lottery tickets. We do not accept liability for the actions or agreements made by a syndicate group.
- Joint plays – we no longer accept plays in joint names but will continue to honour existing joint name plays with winnings and Promise Cards issued in joint names.
3.5 Multiple entries
The number of lottery numbers per regular player, per week, is limited to 10. If you wish to buy more than 10 regular entries, please contact us prior to your application. The maximum number of single lottery tickets per player, per week, is limited to 100. Any requests to play over these limits is at the discretion of the Lottery Manager after contact has been made with the player (a “customer interaction”).
3.6 Types of payment – regular weekly play
- Continual payment (regular play)
This is the most efficient and cost-effective way to play the lottery, in order to save the hospice money and ensure you are in every draw.
Direct debit – payments will continue unless you cancel your direct debit payment with us or your bank. An additional initial £2 payment will be taken for new direct debits to cover payment timing gaps and banking delays to minimise the chance of players missing a draw.
Standing Order – payments will continue unless you cancel your standing order payment with your bank (we are unable to stop a payment for you).
Payroll / Play as you Earn – if your employer has joined our ‘Play as you Earn’ scheme, you can pay via a post-tax salary deduction. Lottery payments will be paid to us by your employer and must be received by us in advance of the draw.
- Renewable payment (regular play)
Cheque or debit card – you will receive a renewal reminder by telephone, letter or email before your credit expires. We are not able to accept online or telephone credit card payments for lottery due to gambling legislation. The minimum payment we can accept is £13, due to administration costs of processing renewable payments.
St Giles Hospice Vouchers – see section 12 below.
- One-off payment for single tickets
Debit card – one-off single tickets for a particular draw can be bought online or by calling the lottery office. Tickets are £1 each and payment is by debit card only. Tickets for the current week’s draw will be on sale until midnight on Wednesday. Any tickets purchased after the close for the current week’s draw will be entered into the following week’s draw. The rollover prize amount is not guaranteed until the current week’s draw has taken place.
3.7 Payment amount and frequency
Regular lottery payments can be made annually (£52), half yearly (£26), quarterly (£13), or monthly (£4.34). Monthly payments of £4.34 (£52 divided into 12 regular payments) are by standing order/direct debit only and include 34p to accumulate and pay for the fifth week in five-week months. We also offer the option of a monthly £5 payment where the £4.34 lottery payment is round up to include and additional 66p donation to the hospice (we call this ‘keep the change’).
Single one-off tickets are £1 per ticket.
3.8 How the draw works
Our weekly lottery draw is conducted using lottery software (Donorflex), provided by CMAC Computer Systems Ltd T/A Care Data Systems. Donorflex Lottery is fully licensed and regulated by the Gambling Commission.
3.9 Winners and prizes
The following weekly prize structure is in place:
Rollover of £1,000 per week – up to a maximum of £20,000 (see below)
Plus 155 weekly guaranteed prizes:
1st £1,000 jackpot
3rd 3 x £50
4th 150 x £5 St Giles Hospice gift vouchers
Total weekly prize fund = £3,000
Winners are selected by a Random Number Generator (RNG) within the Donorflex lottery software. The RNG has been independently tested by a Gambling Commission approved test house, using a variety of industry-standard statistical tests.
Rollover – the rollover prize starts at £1,000. There is a percentage chance of the rollover being won within the licenced gambling software used to run the draw. There is a chance the rollover could be won in any week. If not won, it will be rolled over to the following week and will accumulate up to a maximum of £20,000. If the rollover reaches £20,000 there would be a guaranteed rollover winner in that week. The current rollover prize will be advertised on our website and at point of sale of one-off tickets.
3.10 How to check winning numbers
A list of the weekly winning numbers will be available at any ticket sales outlets, on our lottery winners page or by calling the lottery office. Where possible, the top winning numbers and town of residence will also be published in local press. Names of winners will not be publicised unless permission has been given.
3.11 How to claim if you have won
For regular weekly plays, there is no need to claim – prizes will be sent out by post, usually within 10 working days of the draw taking place. Prizes may occasionally be delayed due to cheque signatory absence or other circumstances out of our control. Jackpot winners may be offered a bank transfer as an alternative payment option.
For one-off ticket plays (players who have purchased one-off tickets in a particular draw), it is your responsibility to keep your ticket or email ticket confirmation safe and check if you have won a prize (see how to check winning numbers below).
- Winnings up to £1,000 can be claimed by completing your details on the back of the ticket and returning it to us either in person or by post. The winning ticket will be required before prizes will be paid out. For tickets bought online a claim can be made by contacting the lottery office with a copy of the ticket confirmation email, either by email, post or in person.
- Winnings of £1,000 and over must be claimed in person (initial claim can be made by phone). The winning ticket and proof of ID will be required before prizes are paid out. For tickets bought online the email confirmation, payment card and additional proof of ID will be required before a prize is paid out. For online purchases where purchaser details are captured, prizes will only be paid in the name of the person who bought the ticket.
While COVID-19 pandemic restrictions remain in place, please contact the lottery office by telephone in the first instance as alternative claiming procedures may be in place.
Photocopied, scanned, damaged or defaced tickets will not be accepted and no prizes will be paid out for lost tickets. We do not take responsibility for tickets lost in the post and therefore recommend that any winning ticket claims are made in person/via telephone or through recorded post.
Any uncashed cheques, unclaimed prizes or expired vouchers will be taken as a donation to the hospice after 6 months.
3.12 St Giles Hospice Vouchers
St Giles Hospice Vouchers operate in conjunction with our Promise Card scheme (see section 13) and can be redeemed at supporting outlets across the hospice catchment area, including the St Giles Hospice Shops. An up-to-date list of supporting outlets is available on our website or by contacting the lottery office. Individual outlets may change their participation in the scheme at any time so please check before purchase.
We also accept vouchers as payment for all lottery games including one-off single tickets, lottery gifts and raffle tickets or you may choose to donate the value of your voucher back to the hospice. If you would like to use a winning voucher in one of these ways, please complete the front of the voucher and return it to the lottery office.
Vouchers are usually valid for 12 months from the date of issue. The expiry date will be printed on the front of the voucher.
3.13 Promise Card
Lottery players making a continual or regular renewable payment will receive an annual St Giles Hospice Promise Card, which offers exclusive savings (typically 10%) at local businesses participating in the scheme. Promise Cards are not offered to syndicate groups, when signing up for less than 13 weeks or when buying single tickets.
Recipients of a lottery gift will receive a Promise Card which is valid for the duration of their gift play.
Cards are re-issued annually and expire on the date shown, or on cancellation of the lottery play if sooner. Cards must be signed and can only be used by the lottery player named on the card. An outlet may require proof of identity before accepting the card.
A full list of participating businesses is available on our website or by contacting the Lottery Office. Participating businesses reserve the right to change, amend or withdraw the Promise Card offer at any time and without notice.
3.14 Player administration
Change of personal details (regular players only)
It is your responsibility to advise us of any change of name, address, or other relevant details. This is important as we will issue letters and winners’ cheques to the name and address held on our database.
If we become aware that you have moved from the address we hold (e.g. returned mail), and we are unable to contact you to obtain your new details, your lottery number may be suspended or cancelled, with remaining credit and future payments received treated as donations to St Giles Hospice.
Any returned winnings will be held for 6 months, and if remain unclaimed, will be taken as a donation.
If you pay via the ‘Play as you Earn’ scheme and you change employer, you should notify the Lottery Office to make alternative payment arrangements.
You may cancel your lottery number at any time by contacting the Lottery Office. If you cancel after 5pm on a Wednesday, your number may still be entered in that week’s draw, if there is available credit. We reserve the right to cancel a lottery number(s) without giving reason and any credit will be refunded in full.
If your lottery number has remaining credit on cancellation your number will continue to be entered into the draw until the credit runs out, unless we are advised otherwise. Alternatively, you may request a refund of the remaining credit or donate it to the hospice. Refunds may be subject to a £5 administration fee. If you pay by Standing Order, you must also cancel your agreement with your bank (as we are unable to do this). If you pay via the ‘Play as you Earn’ scheme, you must also notify your employer’s payroll department that you wish to cancel your lottery deductions.
On cancellation of your lottery play(s), your Promise Card is no longer valid and should not be used.
On cancellation of lottery gifts or one-off tickets, no refunds will be given. You can choose to donate remaining credit to the Hospice or to leave your number in the draw until the credit expires.
If you move to live outside Great Britain, your number(s) will be cancelled, and any remaining credit will be refunded or can be donated to St Giles Hospice.
Where a player is reported to us as deceased, the lottery number will be cancelled and if there is remaining lottery credit, the number will continue to be entered into the draw until the credit expires. Any winnings will be made payable to the Estate via executors or administering solicitors / executors.
Alternatively, we will accept instructions from an executor, administering solicitor or next of kin to:
- transfer into a new name (proof of executor or beneficiary status required)
- cancel and refund remaining credit to the estate (may be subject to a £5 admin fee)
- cancel and donate any remaining credit to the Hospice
If payments are made by Standing Order, the executor must also cancel the agreement with the bank (as we are unable to do this). If we continue to receive payments from the bank after being notified a player has deceased, these will be held for 6 months awaiting instruction. After 6 months, any remaining credit held without instruction will be accepted as a donation to the Hospice.
4. Summer and Christmas Raffles
In addition to our weekly lottery, we run additional Bumper Raffles, currently Summer and Christmas. Further details, closing date and draw date will be advertised on the tickets, point of sale, on our website and as a downloadable document here.
4.1 Cost of entry
Raffle tickets cost £1 each.
4.2 How to buy tickets
You must reside in Great Britain and aged 18 or over to buy or sell St Giles raffle tickets.
- Online (debit card only)
- Through the post (cheque, card or voucher)
- By calling the Lottery Office (debit card only)
- From Hospice Fundraising Representatives (cash, cheque or voucher)
- At Hospice Receptions (cash, cheque, card or voucher)
4.3 Multiple entries
The maximum number of tickets per draw is limited to 100 per person. Any request to buy more than 100 tickets is at the discretion of the Lottery Manager and will be subject to a customer interaction call.
4.4 Closing date
The draw closing date will be advertised on the tickets and at all points of sale. Any payments received after the closing date will be taken as a donation to the hospice.
We reserve the right to refer the draw date if unforeseen circumstances beyond our control prevent the draw taking place on the advertised date (for example processing delays due to pandemic restrictions). In these circumstances the draw will be held as soon as it is practically possible to do so and no tickets sold after the closing date will be entered in the draw.
4.5 Winners and prizes
Our current raffle prize structure is:
1st prize £8,000
2nd prize £2,000
3rd prize £1,000
Plus 25 runner-up prizes.
We reserve the right to amend the prize structure for future raffles. The prize structure for each raffle is shown on the raffle tickets, at any points-of-sale and on our website.
Winners are selected using a Random Number Generator within raffle draw software (Donorflex), provided by CMAC Computer Systems Ltd T/A Care Data Systems. Donorflex is fully licensed and regulated by the Gambling Commission.
4.6 Early reply draw
We may offer additional prizes through an ‘early entry’ free prize draw. Full details will be included in the raffle T&Cs. We take no responsibility for entries delayed in the post.
4.7 How to check if you have won
Winners will be notified and prizes will be sent out by post, usually within 14 working days of the draw taking place. Cash prize winners may be offered a bank transfer as an alternative payment option.
On occasions we may run a raffle with a cash or prize alternative. Where there is a cash or alternative prize choice, contact will be made with the winner to determine the prize choice. If no contact can be made within 14 days of the draw, the cash prize will be issued. Where a non-cash prize is chosen, a cash difference will not be paid if the value of the prize is lower. Additional terms & conditions may apply which will be on our website and printed on the tickets.
Winning numbers will be published at any ticket outlets and on our website and, where possible, the top winning numbers and town of residence will be published in the local press. Top winners will be invited to take part in publicity. Names of winners will not be publicised unless permission is given.
Any uncashed or expired prizes will be taken as a donation to the hospice 6 months after the date of issue.
4.8 Raffle administration
Change of personal details
It is your responsibility to advise us if you change your name or address between buying a ticket and the draw date. This is important as we will issue prizes to the name and address provided. Proof of identity may be required for a change of name.
You may cancel your entries into a raffle by contacting the lottery office. If you require a refund, you must contact us at least 7 days prior to the draw date and any refunds may be subject to a £5 admin fee.
Where a person is reported to us as deceased, and they have already bought tickets in a forthcoming raffle, the numbers will continue to be entered into the draw unless we are instructed otherwise. Any winnings will be made payable to the Estate via executors or administering solicitors / executors.
Alternatively, we will accept instructions from an executor, administering solicitor or next of kin to:
- change the name on the tickets (proof of executor or beneficiary status required)
- cancel and refund the cost of the tickets (this may be subject to a £5 admin fee)
- cancel the tickets and donate the money to the Hospice
5. One off Special Event Draws/Raffles
Occasionally we may hold one-off special event draws or raffles. If different terms & conditions apply, these will be prominently displayed and will be available on our website prior to the draw.
6. General Information
Our lottery draw has continued to run every week throughout the COVID-19 pandemic. For any procedures that require you to visit the hospice or lottery office, please contact us for advice as visitor restrictions may still be in place. Weekly one-off lottery tickets are currently only on sale online or over the telephone. See our Lottery Further Information for our current COVID-19 update. Thank you for your continued support throughout this challenging time.
6.2 Identification of Lottery Representatives
All of our representatives wear a St Giles uniform and have identification cards which should be clearly visible and include a photograph and name.
If you are unsure of a caller’s identity, do not give out any personal details or payment. Genuine lottery representatives are happy to call back once you have verified their identity by contacting the lottery office.
If you believe you have been visited by a bogus caller, please contact your local Police immediately and also advise us as soon as possible on 01543 434020.
Additional information about current canvassing areas and caller identification is available here.
6.3 Staff participation
Employees of St Giles Hospice Group are permitted to participate in the lottery draw, as this generates additional funds for St Giles Hospice and they have no control or influence over the lottery and draw results. For additional transparency, we do not permit our gambling licence holders to participate in our lotteries and raffles.
6.4 Payment errors
Occasionally errors may be made when processing lottery/raffle payments. In these circumstances, you would be informed as soon as an error had been identified, and this would be corrected at no cost to you. St Giles Hospice accepts no additional liability for missed draws due to a payment error.
6.5 Unpaid cheque entries
Where a cheque payment is rejected by a bank for any reason (e.g. unsigned cheque, closed account, insufficient funds), any associated entries will be removed from the draw unless a replacement payment is made. We will attempt to contact you to arrange an alternative payment.
6.6 Credit cards
We are no longer able to accept online or telephone credit card payments for lottery or raffle due to new gambling legislation introduced in April 2020.
6.7 Payment security
Online card payments take place via a secure third-party payment site (SagePay) and no card details are transferred to us. We do not store any payment card details. If you telephone us to pay by card or send your card details to us through the post, all details are securely shredded and destroyed as soon as your payment has been processed.
Lottery online direct debits are managed through a secure third-party payment site (Secure Collections).
6.8 Data protection & security
By playing our weekly lottery and/or raffles, you are helping St Giles Hospice to care for local people and their families, living with a terminal illness. We value the support we receive from our local community and take the protection of personal data very seriously.
We will hold and use your data for administrative purposes. We will never pass your information to anyone outside the hospice group who isn’t directly working on our behalf, and we will keep your details safe and secure.
For security purposes you may be asked to confirm your personal information before we discuss your lottery details.
We cannot accept liability for third party loss, delay or theft of any communication sent by post or email, nor for any delays in the banking systems which are beyond our control.
6.9 Keeping in touch
As a valued supporter, St Giles Hospice will occasionally send you information about our work, events and activities by post, based on our legitimate interest to do so, unless you tell us otherwise. We will only communicate with you by email, text and telephone if you have positively indicated you are happy to hear from us in these ways. You can change your communication preferences at any time by contacting us to let us know or you can update your communication preferences here.
6.10 Responsible gambling
Under the Gambling Act 2005, we have a duty to ensure gambling is free of crime and protect children and the vulnerable from gambling.
It is an offence for anyone under the age of 16 years to participate in a lottery. In order to protect young people and show our commitment to responsible gambling, you must be aged 18 or over to participate in regulated St Giles Hospice lotteries. Where we think that a person may be under 18, we may ask for proof of age.
We have 18+ and BeGambleAware signposting on our website and on all our gambling promotion.
We are a member of the Hospice Lotteries Association (HLA). The HLA, on behalf of its members, makes a financial contribution to GambleAware, which is a charity “committed to minimising gambling-related harm”. GambleAware funds education, prevention and treatment services and commissions research to broaden understanding of gambling-related harm. The aim is to stop people getting into problems with their gambling, and ensure those that do receive fast and effective treatment and support.
The HLA website also has a page dedicated to responsible gambling via the support offered by GambleAware and GAMCARE, the leading organisations that provides practical help to problem gamblers. Further support can also be found on the GambleAware website.
If you are concerned about your gambling, you can advise us that you wish to be excluded from our lotteries at any time. Anyone wishing to be self-excluded will have their details placed on an exclusion database and will not be able to take part in any of our lotteries for a minimum of 6 months. For further information please request a copy of our self-exclusion policy.
We are also members of the Hospice Lotteries Association (HLA). The HLA was established to enable hospice lotteries across Great Britain the opportunity to network and share best practice. Members include both adult and children’s hospice lotteries and all work closely with the Gambling Commission to keep crime out of gambling and protect the vulnerable.
6.13 Concerns and complaints
If you have a concern or complaint, please contact us as soon as possible. Complaints will be dealt with in accordance with our hospice complaints policy. In the event of a gambling complaint or dispute not being resolved, it will be referred to arbitration at no cost to the complainant. As we are a member of the Hospice Lotteries Association, this will be referred to The Independent Betting Adjudication Service Limited (IBAS).
6.14 Company information
St Giles Hospice (Promotions) Limited, trading as St Giles Hospice Lottery, (Company Number 3238435), is a wholly-owned subsidiary of St Giles Hospice (Registered Charity Number 509014).
6.15 Contact us
St Giles Hospice Lottery
Fisherwick Road, Whittington, Lichfield, WS14 9LH
01543 434020 (Mon-Fri 8.30am-4.30pm)
Last updated: March 2023