Shops refurbishment

In our 40th anniversary year, we have launched our new strategy focused on ensuring everyone has fair access to specialist palliative and end of life care. This strategic plan will guide our direction over the next three years; so, St Giles Hospice can continue to provide specialist palliative and end of life care for our communities in a sustainable way.

You can download the full strategy document here.

Our chain of charity shops is a vital source of income for the Hospice, and we have resided within a number of our stores for many years. As part of our strategy, we’re investing in our shops which will help us raise more funds for the patients and families we support. We also hope to open even more stores so that more money can be raised to help fund our vital care.

In 2022, our shops raised over £750,000 to support local people, and their loved ones, and we have an ambition that in the future our shops will provide over £1 million of funding to our hospice by 2026. In order to reach this goal, we are committed to investing in our shops business.

Ahead of dropping off donations please visit our shop locations page to find out if your local shop is still accepting donations. Whilst refurbishments are ongoing in our stores, we’re trying our best to continue to accept generous donations from our local communities, although the donation space will be limited more than usual during the work. When arriving at the store, there will be clear signage to the donation drop-off point.

Our Burntwood Hub will be open to accept donations throughout the 3-year refurbishment period, if your local shop is unable to accept your donations, please visit our Burntwood Hub to drop off your donations.

All 21 of our shops are being refurbished over a 3-year period beginning September 2023. We expect each individual store to take between two weeks and one month, keep an eye on our website for updated opening information.

Donors – Ahead of dropping off donations please visit our shop locations page to find out if your local shop is still accepting donations. Whilst refurbishments are ongoing in our stores, we’re trying our best to continue to accept generous donations from our local communities, although the donation space will be limited more than usual during the work. When arriving at the store, there will be clear signage to the donation drop-off point.

Our Burntwood Hub will be open to accept donations throughout the 3-year refurbishment period, if your local shop is unable to accept your donations, please visit our Burntwood Hub to drop off your donations.

Shoppers – Although your local store may be closed, you can find a list of all 21 stores on our website. You can also continue to shop with us by shopping online. 

Volunteers – Each store will be kept informed about their refurbishment timings and, where possible, volunteers will still be able to support with prepping stock and re-merchandising ahead of re-opening. If you would like to join our team of store volunteers, please visit our retail volunteer webpage.

Staff – Each store will be kept informed about their refurbishment timings and, where possible, our staff will still be able to work either at their usual store or another local store to prepare stock. Our staff will be fully involved in re-merchandising ahead of re-opening.

We’re re-using and re-purposing fixtures and fittings across all 21 of our shops where we can. We’re also working with contractors to source cost-effective and gift-in-kind materials to help reduce our shop running costs and adopt an environmentally friendly practice. For example, Shoplight Ltd have generously donated LED light fittings worth £26,000 to support our development project.

In our 40th anniversary year, we have launched our new strategy focused on ensuring everyone has fair access to specialist palliative and end of life care. This strategic plan will guide our direction over the next three years.

In 2022, our shops raised over £750,000 to support local people, and their loved ones, and we have an ambition that in the future our shops will provide over £1 million of funding to our hospice by 2026. In order to reach this goal, we are committed to investing in our shops business.

Our Board of Trustees recognise the need to invest into our retail estate in order that we can grow our income generation activities across our region to enable us to achieve our strategic objectives.